Customer Stories

MacSupport





MacSupport is the leading re-seller of Mac solutions in
Sweden with a focus on the media sector.

Company profile
The company has been active in the computer industry since 1986.
MacSupport acts as an Apple Center, Apple Publishing Partner and Apple Education Partner.
MacSupport is an authorized Apple Service Provider.

MacSupport is a part of the MediaSolutions group, which is the leading re-seller
of IT solutions for the media market in Scandinavia.
The group also includes: PC Support, Function, ColorDoc, InMedia and QZ.
Today, the MediaSolutions group has 80 employees, divided in six offices situated in:
Stockholm, Gothenburg, Malmö, Lund, Växjö and Västerås.

Present situation
As the leading re-seller of Mac solutions in Sweden, it has always been strategically
important for MacSupport to conduct their own business on Macs.
Previously they used Maconomy – a non integrated ERP solution. In order to meet
company requirements Maconomy was supplemented with two
additional systems: FileMaker and MeetingMaker.

This solution resulted in additional overhead and administration.
Finally with the release of Apple’s OSX, Maconomy could no longer meet the
increased demands of MacSupport.

Choice of ERP
MacSupport was looking for an integrated, Mac based system.
“We sell Macs, we believe in Mac and so we want to run all our programs on Mac”,
proclaimed Rolf Lindström,Project Manager at MacSupport.

Business requirements demanded that the
solution should provide an integrated webshop, CRM functionality and quote register.
After a successful product demonstration of the desired functionality MacSupport
decided to choose Enterprise by HansaWorld. During the business analysis it was also
identified that Enterprise could be quickly customized to include
a reservation module that would handle the allocation and flow of orders and purchases.

In early 2006 MacSupport converted the first of their companies to
Enterprise 5.1 and a month later the rest of the companies were converted.



It’s a simple system, it’s really easy to use
Rolf Lindström, Project Manager at MacSupport




Installation
• Enterprise by HansaWorld, 5 companies, 22 named users and 25 concurrent users.
• Modules: Finance, Purchase, Logistics, Sales, CRM,
Warehouse, Quotations, Fixed Assets, Calendar, Resource Planning,
Access through Internet (WAN).

- Server: Mac Pro and one XRAID Benefits and results
- Less administration
- Increased efficiency
- Low TCO as all administration and management runs
simultaneously on the same hardware.
- Better control of settings and backups

Today MacSupport’s integrated ERP solution is totally aligned with the company strategy
and philosophy. This solution has ensured that all the daughter companies
can provide common reports within a single system. This consolidation
has provided corporate management with a powerful reporting toolset based
upon a single dataset.
This has been especially appreciated as HansaWorld’s underlying structure
of registers ensures that it is possible to access information from any
point within the system, thus reducing administration and handling overheads.
For example it is possible to view all events associated
with a purchase order, from product delivery to customer invoicing.

Future
Full implementation of the CRM module and additional education, are a few things
on the agenda. Furthermore, MacSupport intends to sharpen the reservation module
and create a webshop.

To read the entire case study, you can download it here

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