Calling support


We offer telephone support for most of our products. The normal Remote Support contract gives you an unlimited number of “incidents” where you can call to our hotline. Please contact us regarding calling support issues via form.

In most countries, you can also choose, to get support from our partners, instead, or in addition, to our Remote Support.

Different forms of electronic support is also available: chat, forums, FAQ pages and email-support.

What to expect from calling support:


The people we have sitting on our support line are normally skilled in both support and consulting, meaning that they also visit actual customers to help them more hands-on or install new features or modules.

That doesn’t mean they can answer everything, nor does it mean you have a right to get answers to any question they happen to know the answer of.

Over 80% of the support calls we get, we can handle inside 15 minutes with a satisfactory answer given.

Some calls, we have to admit we don’t understand or that we don’t know the answer of.

Some calls, you will have such a situation, that can only be handled onsite, and our support will suggest you to order consulting, either from us, or the partner you normally buy services from.

Some calls, we will feel that you are lacking training for what you are attempting to do, and we will suggest you to get more training.

Some calls, you will find, together with our support person, that our software will not work in the way you want, either because the software has a suspected bug, or because the design is made in a way not to your liking.

In such cases we will attempt both to suggest you a work-around and report a suspected bug or a wish to our development department.

The fact that we write a bug-report is neither a promise that you will get a solution that works “your way” for free, or a guarantee that the bug will be fixed at all.

In case the work-around is clumsy or in other ways inefficient we will suggest that you get a customization to help you work better with the system, waiting for a possible proper bug-fix.

The support-line is not there to hold your hand while you install functions your self, nor to train you in complex issues remotely. Such service cost extra.